Once You've Arrived
If you set up an account prior to your arrival, you will need to visit your nominated bank branch to be identified and to pick up your debit cards. Don't forget to bring your Account Opening Letter/ email and passport as your proof of identification. Full details of your arrival branch are provided when your account is opened, along with a dedicated staff members name and contact details. Once your account is activated, you are ready to start banking.
How to access your funds when you get to Australia
There are five easy ways to access your bank accounts and complete transactions:
ATMs (Automatic Teller Machines)
ATMs can be used to withdraw money using an ATM card that is connected to your bank account. Your ATM card will be security-protected by a PIN (Personal Identification Number) that you will need to enter into the ATM when prompted.
EFTPOS (Electronic Funds Transfer at Point of Sale)
EFTPOS terminals can be found where goods or services are sold e.g. supermarkets or petrol stations. EFTPOS enables you to pay for these goods or services using your ATM card. There are more than 550,000 EFTPOS terminals in Australia.
Telephone banking
You can use telephone banking to access your account balance, make transactions, retrieve recent transaction information and pay bills. When you register for telephone banking, you will be provided with a password and/or an identification number.
Internet banking
Our award-winning online banking system is NetBank. When you register for internet banking, you will be provided with login details and a password. Like all your passwords and PINs, this should never be shared with anyone.
In branch
Many people still prefer face-to-face contact with bank staff, especially with more complex products like home loans. Branch staff can also assist you with transactions, applying for new products or general information. Over-the-counter transactions may incur a fee.
Contact us for more information.
For more information on banking in Australia, please contact our London office on +44 (0)20 7710 3990 or commbankuk@cba.com.au